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10 tips on selection the credible outsourcing partner

by | April 29, 2021

In the aftermath of COVID-19, companies are striving to minimize costs, increase agility, and focus on strategy by shifting resources away from non-core functions. In today’s competitive markets, outsourcing is a blessing to companies. When an organization seeks to scale or grow through outsourcing, it’s important to select an outsourcing partner who can help them achieve the best results.

When it comes to outsourcing IT needs, Europe, especially Ukraine, is a major outsourcing hub with numerous advantages. Before making a final decision, you must weigh a variety of factors in order to reap all of these benefits. Factors that, if ignored, can lead to failures, lost time, and increased costs. Although the process of selecting the right outsourcing partner, whether from Ukraine or elsewhere, is almost always the same, it’s critical that you don’t rush into things because of the unprecedented growth in IT outsourcing.

The relationships you form with your vendors are one of the most important factors that can aid you in running a successful company. Choosing the right vendor is one of the most critical decisions an organization can make. It’s not as easy as searching for a vendor who is close by or provides low-cost services since the perfect vendor must follow all of the vendor selection requirements and methods. Many companies select the lowest-priced service provider without giving much thought to the other factors when outsourcing any service. Effective vendor selection involves a detailed review of a specific vendor from all angles.

Take a look at the steps you’ll need to take before deciding on the best vendor for your needs.

1. Define business requirements

Examining and thoroughly analyzing the business requirement is the first and most critical step in the vendor selection process. It is your duty to determine the clear scope of work you want to be performed. You, as a company owner, should be very specific about the services you want to outsource to a third party. To do so, you’ll need to figure out what the company’s priorities are, what it needs, and how best to achieve them. The key point to remember is that if you want the best performance, you must be extremely precise about what you want to create. A clear understanding of the goals allows you to save money. If you’ve decided what you’re looking for and evaluated the different criteria, you’re ready to move forward.

2. Vendor research & selection

Once you’ve listed and analyzed all of your business requirements, you can begin your research by compiling a list of all potential companies that can provide the services you need. The following are characteristics to look for in an outsourcing provider.

3. Reputation & reliability

Before delegating your business outsourcing to any service provider, the two most important aspects to consider are reputation and reliability. It is difficult to overestimate the value of a business reputation. No business can afford to neglect it. Ask your business mates for advice or expertise regarding certain companies or check specialized websites like Clutch.co or Goodfirms.co. In terms of service delivery, the outsourcing provider you’re looking for should be extremely dependable. It is important to obtain feedback from previous customers.

4. Quality & experience

Check to see if the outsourcing company you’re considering has a track record of delivering high-quality services to all of its clients. You must ensure that you receive high-quality services on a regular basis, rather than just once. A company with industry experience would give you inner peace because you won’t have to think about minor project specifics. The experienced vendor may also provide useful guidance on how different processes can be handled.

5. Technical expertise

Examine the company’s portfolio and see if they are acquainted with the technologies you need. You may also verify their technological skills and knowledge by asking your tech-savvy friends or a technical member of your team. You must be aware of your future partner technological skills and previous experience.

6. Communication channels

It is important to maintain continuous and qualitative communication with your service provider. Poor communication between the two parties will lead to a decrease in service quality. Also, if you’re working with an external provider, keep in mind that you’ll have to share sensitive details about your business. Maintaining a secure communication channel is always a good idea. You should investigate the vendor’s contact channel and mode of data exchange.

7. Consider the location’s convenience

The location of a potential outsourcing partner is vital to the success of the company’s progress. The partnership can be strengthened by minimal time differences, short flight distances, and visa-free travel. For example, in Eastern Europe, a city like Kyiv serves as a great hub for outsourcing companies.

8. Select a partner who is adaptable

When selecting an outsourcing partner for your project, flexibility is also crucial. When an urgent necessity or issue occurs, the outsourcing provider must be able to respond quickly. When you and your partner are in different time zones, flexibility is particularly important.

9. Discuss the budget

The expense should be negotiated at the outset of communication with your potential vendor. It’s always a letdown to discover hidden costs in the middle or end of a project’s implementation. Fair cost of services is important, but this is not always the case. The quality of the services you receive must be comparable to the price you pay for them. The services must provide you with a reasonable return on your investment. Also, check whether a fixed project cost alternative is available from your potential partner. In this way, you can save money. If you expect superior service from an outsourcing partner, keep in mind that superior services are often more costly than average.

10. Agreement conclusion

After you’ve decided on a vendor, the final move is to draft the contract. To avoid potential problems, the contract negotiating approach must be planned in such a way that the priorities of the required services are properly figured out. The numerous risks and obligations that come with signing a contract must also be carefully examined.

Summary

When it comes to planning a business solution, you still have two options: hire an in-house team or outsource the project. While many businesses find it difficult to outsource their needs, outsourcing will help them grow and become more efficient. These best practices will not only assist you in choosing the right outsourcing partner, but they will also assist you in achieving a competitive advantage.

Who is Team4Code?

Team4Code is a Dutch IT company with a delivery center in Kyiv, specialized in outsourcing services. For various IT solutions, we have dedicated teams. Customers from different European countries use our company’s services. Team4Code takes control of a client’s software creation and optimizes and streamlines the process. We have a completely transparent pricing model and flexible employment options to meet your company’s staffing needs, whether you need one expert or an entire team. Don’t hesitate to contact us for more information.